cancellation & refund policy.

Last updated: August 15, 2025

1. Project Cancellations

Project engagements may be cancelled by either party in accordance with the terms of the applicable agreement or statement of work (SOW).

2. Refunds

  • Discovery/consultation fees are generally non-refundable once delivered.
  • Prepaid development work will be refunded pro-rata for unconsumed hours, excluding completed milestones.
  • Third-party costs (licenses, infrastructure, subscriptions) are non-refundable once purchased.

3. Change Requests

Changes in project scope are handled via change requests and may affect timelines and pricing. Refunds are not provided due to scope changes once work has begun.

4. How to Request a Cancellation/Refund

Please reach out via the communicate page with your project reference and request details.